Channels troubleshooting

Start with the visible symptom. Confirm your Account and preserve unsent text before retrying an action.

The app does not open

Confirm that you downloaded the Apple Silicon Mac build and moved it to Applications. Record any macOS error before reinstalling from the installation guide. If the error persists, contact Socra support.

An Account is missing

Check the identity used during sign-in. Ask an Account owner to confirm that your membership is active. Membership in one Account does not grant access to another.

A conversation or message is missing

Confirm the selected Account and conversation membership. Private conversations require an invitation. For search, remove filters and check the exact channel or person name. Search filters still respect your access.

A message does not send

Check the connection and the delivery indicator. Queued · will retry automatically means delivery is pending. Delivery needs attention identifies a failed attempt.

Use Retry now on the pending message when available. Avoid pasting and sending a second copy while the first attempt can still retry. Stop retrying stops future attempts; it does not recall a message already accepted by the service.

Confirm that the message appears in the conversation without a pending or failed state. If you selected scheduled delivery, check Scheduled and the delivery time instead.

A scheduled message has the wrong time

Review the date and local time zone. Follow Cancel scheduled delivery before replacing a pending message. Check the conversation first if the original time has passed.

An update fails

Follow Update Channels. Keep the error text and your macOS version for support.

Get help

Contact Socra support with the action, approximate time and time zone, and the error text. Omit credentials and private message content.