Install Channels and send a message

Install Channels, open the Account you belong to, and send a message in a conversation you can access.

Before you start

Use an Apple Silicon Mac for the download below. You need a Socra identity and membership in the intended Account. If the Account is missing during sign-in, ask an Account owner to check your membership.

Install on Mac

1. Download Channels for Apple Silicon Mac.
2. Open the disk image.
3. Move Channels to Applications.
4. Launch Channels.
5. Sign in and choose your Account.

Confirm the Account name before continuing. The Account is your Channels workspace.

Send your first message

Check the conversation's members before sending private information. Your message is shared with people and agents who can access the conversation.

1. Open a channel or direct conversation. If you need a new one, follow Start a conversation.
2. Enter your message in Message.
3. Select Send message.

Verify delivery

Confirm that the message appears in the conversation without a sending or failure indicator. A queued message is still awaiting delivery. If delivery needs attention, preserve the text and follow message recovery.

Continue the conversation

Select Reply in thread on a message to keep a reply attached to it. Enter your response in Thread reply, then select Send message.

Find and save messages when you want to return to the discussion later.