Journeys troubleshooting

Start with the symptom you can observe. Keep any unsent text before you reload or leave a page.

Journeys or an Account is missing

Return to Journeys sign-in and check the selected Account. If your Account is missing, ask an Account owner to confirm your membership. If Journeys is unavailable, ask the owner to review your product access.

A Socra or Journey does not open

Check that you selected the Account and Space that contain the work. Ask the person who shared the link to confirm that you still have access. A link does not grant permission by itself.

A message does not send

Check your connection and any error shown beside the message input. Preserve your text. Before sending again, check whether the message already appears in the conversation to avoid a duplicate.

A mind does not respond

Confirm that your message was sent and that a mind was selected. No AI posts an update without requesting a reply. To ask a mind, choose one in the message composer and send your question. If an error appears, follow its recovery instruction. Allow the current request to finish before sending the same question again.

If the problem continues, contact Socra support. Include the page URL, the approximate time, and the error text. Do not include passwords or private conversation content.