Troubleshoot Socra Admin

Start with the visible symptom. Confirm the selected Account and your Account role before you retry a change.

An Admin page is missing

Billing, product access, purchases, pending invitations, and Account lifecycle actions require the owner role. Open the workspace menu and confirm your role for the selected Account.

If you followed a direct link, Admin can return you to Home with an owner-required message. Ask an Account owner to complete the task.

The wrong Account is open

Open the workspace menu and select the intended Account. Confirm the Account name and handle after authorization completes. Every collection and mutation in Admin uses the selected Account.

A collection does not load

Use Try again when Admin presents it. If the problem continues, sign out and sign in again to renew the Account session. A failure limited to one area can come from the service that owns that resource.

A domain remains pending

Open the domain and compare the DNS Type, Name, and Value with the published TXT record. Wait for public DNS propagation, then select Verify DNS again.

A user cannot open a product

Ask an Account owner to check Products → Product access. Confirm that the access record is active. For seat-limited access, confirm that the user has an assigned seat. An active subscription and effective product access are related records owned by different services, so brief reconciliation delays can occur after a purchase.

A destructive action is unavailable

The owning service enforces resource constraints. A domain with claimed hostnames cannot be deleted. A last owner cannot leave the Account. The default payment method cannot be removed. Resolve the stated dependency before retrying.