---
title: "Manage billing"
canonical: https://workspace.socra.com/docs/admin/guides/manage-billing
---

# Manage billing

[Account owners](/docs/admin/concepts/roles-and-permissions) use the **Billing** area to manage subscriptions, payment methods, and invoices for the selected Account.

## Workspace subscription

Workspace costs $20 per person each month. The full amount becomes shared monthly credit for your Account. That credit covers managed Agents at $3 per Agent each month and $1 per hour while running. All Workspace apps are included. Workspace has no trial.

Read [How Agent billing works](/docs/admin/agents/billing) for shared credit, time rounding, and additional usage.

Usage credit is pooled across your team and expires at the end of each billing cycle. Unused credit does not roll over or apply to Cloud services.

At the start of each billing cycle, you’re charged for seats for the month ahead, plus usage beyond your included credit from the previous cycle.

### Changes to your team

- **Adding a person:** A seat is used when the person accepts their invitation. They reuse an available paid seat first. If another seat is needed, you pay immediately for the remaining portion of the cycle and receive the same amount in usage credit.
- **Removing a person:** Access ends immediately. Their paid seat and its included credit remain available through the current cycle, with no prorated refund. A replacement can use the seat without another charge.
- **At renewal:** The seat count automatically adjusts to the people on your team. Your next seat charge and included credit reflect that count.

For example, adding a seat halfway through a cycle costs $10 and adds $10 in usage credit for that cycle.

## Billing overview

Open **Billing → Overview** to review payment information. Select **Edit** in the billing profile to update the billing details and address, then save. Changes apply to the selected Account.

## Allow or stop additional Agent usage

An Account owner can allow Agents to keep running after the Account's included Workspace credit runs out. Additional usage is billed at the [Agent rates](/docs/admin/agents/billing). Review those charges before enabling it.

1. Open **Billing → Overview**.
2. Under **Workspace**, review **Usage this cycle** and the remaining credit.
3. Select **Enable additional usage**.
4. Confirm that the section now says **Additional usage enabled**.

The change saves immediately. The control is available only while the Workspace subscription is active. If saving fails, read the error and check the displayed state before retrying.

To stop further running time after credit runs out, select **Disable additional usage** and confirm **Additional usage disabled**. Agents' monthly base charges continue until you delete them and can exceed the included credit.

## Buy or upgrade

Billing changes can charge a saved payment method or change a recurring obligation. Confirm the Account, price, currency, renewal interval, and payment method before purchase.

Open **Billing → Subscriptions**, then select **Buy or upgrade** to review the subscription price and billing interval. Select **Subscribe** to review an offer and payment details before confirming the purchase. If the Account already has active access, review what the new purchase adds.

After purchase, check **Billing → Subscriptions** and [Licensing → Licenses](/docs/admin/guides/manage-product-access).

## Subscriptions

Open **Billing → Subscriptions** to review current recurring products. Enable **Show old subscriptions** to include previous subscriptions.

Select a subscription to review its status, current period, renewal state, and items. **Cancel subscription** schedules cancellation for the end of the current billing period. If cancellation is scheduled, **Renew** continues the subscription into the next period.

## Payment methods

Open **Billing → Payment methods** to add a payment method, choose the default, or remove a saved method. The default payment method is used for subscriptions and automatic usage-credit reloads.

Admin prevents removal of the current default method. Choose another default before you remove it.

## Cloud usage credit

Open **Billing → Usage** to review Cloud credit, activity, and service meter details. **Add to balance** charges the selected payment method and issues an invoice. Confirm that the balance and credit activity show the purchase.

Under **Auto-reload**, select **Configure**. Set the balance threshold, refill target, and optional monthly limit, then save. A payment method is required to enable automatic reloads. To stop future reloads, turn off **Enable auto-reload** and save.

## Invoices

Open **Billing → Invoices** to review invoice periods, status, and totals. Select **Open** when an invoice has a hosted page or PDF.

## Recover from a failed change

If a purchase or change fails, keep the error text. Check subscriptions, invoices, and app access before submitting again so you do not create a second purchase. Follow [Troubleshoot Admin](/docs/admin/troubleshooting) if the state remains unclear.